IT Infrastructure Support

With our advanced technical competence, we offer services for managing clients IT Infrastructures and guaranteeing the highest levels of availability for the business applications to function without interruption.

FULL-ON SITE HARDWARE MAINTENANCE

These services can be provided at the client’s site between 08h00 hours and 17h00 hours, Monday to Friday, excluding public holidays. The repairs will be executed by the replacement of circuit packs and/or modules and/or complete units. Under this option, there is an agreed maintenance agreement and OURANOS undertakes to respond to a failure reported in accordance with the SLA entered into with the client.

ON-SITE SUPPORT

This service provides on-site resources that will manage and maintain the client’s ICT  infrastructure.

INSTALLATION SERVICES

OURANOS provides clients with the following support during Project implementation

  • Site assessment/survey
  • Project Planning
  • Installation and Configuration services
  • Post Implementation testing

Other services include:

  • Software Maintenance
  • Standby Service
how can we help you?

Contact us at Ouranos